Service Advisor

About the role

Hollingsworth Richards Ford is seeking a motivated and professional Service Advisor to join our established and busy service department. The ideal candidate will possess excellent customer service and communication skills, along with previous experience in a similar role.

Responsibilities

• Promptly greet customers in a professional and friendly manner
• Obtain accurate customer and vehicle information
• Listen carefully to customer concerns and ask the appropriate questions to clearly document vehicle symptoms
• Perform a vehicle walk around and document the vehicle's condition
• Review vehicle maintenance history, age, and mileage to identify appropriate service recommendations
• Prepare complete and accurate estimates for recommended labor and parts
• Clearly explain recommended repairs and maintenance to customers
• Establish realistic expectations and a specific follow up time with each customer
• Communicate with technicians and other departments throughout the repair process
• Maintain accurate and current documentation throughout the repair process
• Verify completed repairs and ensure the final invoice matches the work authorized and performed
• Explain completed repairs, maintenance, warranty coverage, and charges to customers at vehicle delivery
• Follow up with customers and help ensure an exceptional overall service experience

Requirements

• Previous Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
• Previous Ford dealership experience is a plus
• Automotive service department experience preferred
• Proven record of providing exceptional customer satisfaction
• Strong knowledge of automobiles and automotive service
• Ability to listen to customers and quickly identify and accurately document their concerns
• Excellent customer service and communication skills
• Energetic, motivated, and professional personality
• Positive and friendly attitude
• Strong personal and professional integrity
• Excellent organizational and time management skills
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Strong follow through and attention to detail
• Computer skills and willingness to learn new programs
• Ability and willingness to learn new automotive technology, repair procedures, service procedures, and specifications
• Ability to work on your feet for extended periods and lift up to 50 pounds
• Desire to build a long-term career with a growing organization

Qualifications

• High school diploma or equivalent
• Desire to build a long-term career with a growing organization

Skills

• Customer service and communication skills
• Organizational and time management skills
• Technical skills (automotive service)
• Problem-solving skills
• Interpersonal skills

Benefits

• Competitive commission pay
• Monday through Friday work schedule
• No weekends
• Health insurance
• Paid time off and sick leave
• 401(k) plan
• Career growth opportunities

Pay

• Competitive commission pay

Schedule

• Monday through Friday work schedule
• No weekends