Service Advisor

Responsibilities

• Oversight of service orders and flow within Drive Lane.
• Ensure prompt, courteous, and effective service delivery to customers.
• Take ownership of the customer's experience through additional assignments.
• Provide concierge support for all owner inquiries, both phone and in person.
• Manage the daily inventory of technicians' time to sell to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Administer warranty claims and train and supervise the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factory(s) and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• A High School Diploma or equivalent preferred.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.