Service Advisor

Responsibilities

• Promptly greeting customers at their vehicle in the service lanes.
• Perform vehicle walk around, gather customer information, and identify primary concern. Clearly report all vehicle symptoms as described by the customer.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls.
• Promoting the sales of labor, parts and accessories: Prepare a complete and accurate estimate of cost for parts and labor.
• Establishing and communicating an accurate promise time.
• Monitoring the progress of each vehicle throughout the day and updating customers as needed.
• Verifying the final invoice reconciles with the work performed on the repair order. Contacting the customer to advise of completion.
• Explaining all complete work and charges to customer.
• Cashier customers, taking payment via cash, check or credit card.
• Perform active delivery, walking customers to completed vehicle and ensuring satisfaction.
• Performing other duties assigned by the Service Manager.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• Competitive benefits
• Medical insurance
• 401(k) plan with match
• Vision
• Dental
• Short Term Disability
• Term Life Insurance
• Opportunity for advancement
• Sales and service discounts
• Promote from within
• Employee recognition