Service Advisor

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

About the role

The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department, ensuring our customers receive prompt, courteous, and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats at our Meredith, NH location.

Responsibilities

• Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer’s needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Coordinate with customers on transportation of their boat.
• Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
• Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
• Finalize and invoice work orders.
• Ensure each customer has a positive service experience.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.
• Work with vendors to process Warranty claims.
• Perform other duties as assigned.

Requirements

• A minimum of 2 years marine service writer experience, preferred.
• Excellent customer service and phone skills are a must.
• Superior selling skills and knowledge of how to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem-solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.
• Intermediate computer skills.
• High School diploma or equivalent, required.
• Valid Driver’s License, required.
• Boater’s License, preferred.

Physical Requirements

• Ability to work in an active, fast-paced service environment.
• Ability to sit or stand for extended periods of time.
• Must be able to work in various weather conditions.

Schedule

• Monday-Friday + Weekends (5 days per week).
• Monday-Friday schedule during off-peak season.
• Flexible scheduling.

Pay

Salaried position with bonus and commission opportunities available.

Benefits

• Health, Dental, and Vision Insurance.
• Paid Time Off.
• Employee Discounts.
• Growth Opportunities.