Service Advisor

Duties/Responsibilities

• Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer’s needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Cook with customers on transportation of their boat.
• Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
• Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
• Finalize and invoice work orders.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.

Qualifications

• A minimum of 2 years marine service writer experience, preferred
• Excellent customer service and phone skills are a must.
• Must have superior selling skills and knowledge of how to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.
• Intermediate computer skills.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Must be able to work in various weather conditions.

Education

• Minimum of High School degree or equivalent.

Salary

$18-$22 per hour. Base + Commission, based on experience.

Benefits

• Health Insurance (HRA or HSA)
• Dental Insurance
• Company Paid Group Life Insurance
• Vision Insurance
• Short Term Disability Insurance
• 401K (after 1 year)
• Paid Time Off
• Paid Holidays
• Employee Discounts, and MORE!