Service Advisor

Gilroy Chevrolet/Cadillac is seeking a professional, customer-focused Automotive Service Advisor to join our service team. The Service Advisor plays a critical role in delivering an exceptional ownership experience by serving as the primary liaison between our customers and service technicians.

Responsibilities

• Greet customers in a friendly, professional, and timely manner
• Consult with customers to identify vehicle concerns and service needs
• Prepare accurate repair orders with clear documentation of customer concerns
• Recommend manufacturer-required maintenance and additional services based on vehicle condition and mileage
• Provide detailed estimates for labor, parts, and repair timelines
• Serve as the communication link between customers, technicians, and the parts department
• Monitor vehicle progress throughout the repair process and provide status updates to customers
• Explain recommended repairs and maintenance in a clear, professional manner
• Review completed services and final invoices with customers at the time of delivery
• Address customer questions and concerns promptly to ensure a positive service experience
• Maintain thorough and accurate customer and vehicle service records
• Support service department goals for customer retention, CSI, and revenue performance
• Ensure compliance with dealership policies, OEM standards, and warranty procedures

Requirements

• 2+ years of experience as an Automotive Service Advisor, preferably in a dealership environment
• Strong understanding of automotive systems, maintenance schedules, and repair processes
• Experience writing repair orders and preparing service estimates
• Proven ability to deliver high-quality customer service in a fast-paced environment
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple customers and repair orders efficiently
• Proficiency with dealership management systems and basic computer applications
• High school diploma or equivalent required
• Valid driver’s license with an acceptable driving record

Preferred Qualifications

• Experience with Chevrolet and Cadillac warranty procedures and dealership service operations
• Familiarity with TEKION or similar DMS platforms
• Strong track record of meeting CSI and sales performance goals
• ASE certification or other automotive credentials is a plus

Schedule

Full-Time, Monday - Friday, Saturday Rotation

Benefits

• Competitive base pay plus performance incentives
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Ongoing training and professional development
• Career advancement opportunities within a growing dealership organization
• Employee vehicle purchase and service discounts
• Free College Education courses for employees and their family members

About Us

At Gilroy Chevrolet/Cadillac, we are committed to providing a first-class customer experience and creating a supportive, professional workplace for our team. We believe our employees are the foundation of our success, and we invest in their growth, development, and long-term career opportunities.