Service Advisor

About the role

We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery. This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day. Automotive experience is needed for this role, though we are willing to train the right candidate with strong customer service and sales aptitude.

Responsibilities

• Greet customers promptly and professionally
• Accurately document customer concerns and vehicle information
• Communicate repair recommendations clearly and confidently
• Provide cost estimates and secure customer authorization
• Coordinate workflow with technicians and parts department
• Provide proactive status updates to customers
• Review completed repairs and invoices with customers
• Handle warranty, customer-pay, and internal repair orders
• Maintain CSI-focused service experience
• Manage multiple repair orders simultaneously in a high-volume environment

Qualifications

• Preferred: Previous automotive service advising experience
• Knowledge of vehicle maintenance and repair terminology
• Experience with dealership management systems (DealerTrack)
• Also Considered: Strong background in retail, hospitality, or commissioned sales
• Proven customer service experience
• Ability to upsell services professionally and ethically

Skills & Traits We Value

• Strong communication and interpersonal skills
• Sales confidence without being pushy
• High level of organization and follow-through
• Ability to stay calm under pressure
• Accountability and attention to detail
• Team-oriented mindset
• Reliable attendance and punctuality

Benefits

• Competitive base pay + performance-based bonus
• Free Health Insurance (Dental and Vision also available)
• Paid time off
• 401(k)
• Ongoing training and career advancement opportunities

Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.

Schedule

• Full-time (7:00am-5:30pm)
• Saturdays required (7:00am-12:00pm, rotating schedule)