Service Advisor

About the role

Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders. Act as a liaison between the customer and technicians to ensure all parties know the status of repairs.

Responsibilities

• Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders
• Act as a liaison between the customer and technicians to ensure all parties know the status of repairs
• Verify warranty and service contracts as needed
• Provide accurate repair orders and estimates to customers to maintain profit margins
• Maintain service records for customers
• Prepare billing invoices for customers
• Other duties as assigned

Desired Competencies

• Knowledge and experience with mechanics or a related field
• Excellent communication skills
• Organized and detail oriented
• Proficient with computers
• Team Player
• Self-Aware: ability to handle stress under pressure
• Excellent customer service
• Flexibility to meet changing demands

Qualifications

• High school diploma or equivalent
• Valid CDL driver's license with clean driving record (preferred)
• 2+ years' experience as a Service Advisor or similar position beneficial

Benefits

• Monthly Bonuses
• Health, Dental and Vision Insurance
• 401K with company matching
• Company paid Short-term & Long-Term Disability Insurance
• Annual Boot & Tool Allowance