Service Advisor

About the role

We are looking for a Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to their requests, scheduling appointments, and estimating costs.

The Service Advisor will ensure exceptional service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and collaborating with technicians to convey the customers' concerns with accurate repair descriptions.

Responsibilities

• Work hand in hand with technicians to identify maintenance needs
• Offer additional services and repairs to customers if required
• Maintain Customer Satisfaction Index (CSI) at or above group standards
• Communicate with technicians and parts employees to ensure optimal work is performed
• Communicate frequently with customers to address required vehicle maintenance

Requirements

• Prior work experience preferred
• Reynolds and Reynolds/Ignite experience preferred
• Clean driving record

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Short and Long Term Disability
• Supplemental Life Insurance