Service Advisor
FOX Toyota of El Paso · El Paso, TX · 3 wk ago
On-siteOTHRFull-time
Description
Experienced Service Advisor (CDK CRM Preferred)
Why Join Fox Toyota
- Established dealership with consistent service volume
- Commission-based pay plan
- Supportive service management team
- Friendly family-owned organization with long-term stability
- Emphasis on Customer Satisfaction Index (CSI), ethical sales practices, and repeat customers
What You’ll Do
- Greet and assist service customers professionally and efficiently
- Translate customer concerns into clear repair orders for technicians
- Provide accurate estimates and explain recommended services
- Maintain communication with customers throughout the repair process
- Monitor repair progress and ensure quality and timely completion
- Present and manage extended warranty services
- Resolve customer concerns and escalate issues as needed
- Maintain strong CSI scores and follow dealership standards
- Keep Service Management informed of operational issues
Benefits
- Health insurance
- Dental and vision insurance
- Life insurance
- 401(k) with company match
- Paid time off
- Paid holidays
About Fox Auto Team
Family-owned and operated business built on strong values
- Prioritize both our customers and our team
- Build long-term relationships by delivering great service and supporting the local community
- Proud to be an equal opportunity employer
Requirements
- Previous experience as a Service Advisor required
- CDK CRM experience preferred
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency with dealership software and systems
- Valid driver’s license and clean driving record
- Ability to pass pre-employment screening