Service Advisor

Essential Duties

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
• Test drive vehicles or refer to the technician as necessary.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Accomplish the forecast that has been established by management.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.

Qualifications & Experience

• Minimum of two years of experience in heavy-duty or automotive parts-related work.
• Plus High school diploma, GED, or equivalent required.
• Experience working with the public in a sale, Customer Service or service environment.

Skills & Abilities

• Reliable & Punctual
• Excellent verbal and written communication skills
• Strong phone etiquette and customer service skills
• Active listening skills, including the ability to understand customer needs and ask appropriate questions
• Persuasive communication skills to influence decisions and outcomes
• Strong time management skills and ability to manage multiple priorities
• Service-oriented mindset with a desire to actively help customers
• Self-driven, motivated & management skills
• Positive attitude with a strong willingness to learn
• Able to work effectively in a team-oriented environment

Technical Skills

• Intermediate knowledge of Windows-based applications, including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Procede

BENEFITS

• Bonus Opportunity
• Company-Paid Life Insurance and AD&C
• BCBS Health & GAP
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• PTO/Vacation Time

Company Information

• Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use.
• We are currently seeking a Service Advisor for our Valley, AL location.

Company Policies

• Drug-Free Workplace
• All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.