Service Advisor

Responsibilities

• Greet customers promptly
• Uses service lane technology when greeting guests
• Obtain customer and vehicle information
• Clearly report all vehicle inspection points to the customer
• Aids customer needs with maintenance, repairs and recalls
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepares a complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Maintains progress of each vehicle throughout the day, and updates customers frequently
• Verifies that the final invoice reconciles with the work performed on the repair order
• Explains all completed work and charges to customers
• Follows up with client for customer satisfaction

Requirements

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealertrack computer experience a plus

Benefits

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture