Service Advisor

About the role

We offer a great work environment and culture where everyone works together to build a stronger and better dealership and community.

Responsibilities

• Makes sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies
• Explains to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently
• Communicates with Customers about what the Technicians may have found and if any additional service is needed
• Explain online multi-point inspection report
• Makes sure repairs under warranty are completed to manufacturer specifications

Requirements

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

Laramie Range Ford is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.