Service Advisor

Responsibilities

• Act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• Maximize dealership sales of parts and service.
• Report directly to the Service Manager/Service Director, but work closely with vehicle sales managers, the group leaders, and technicians.
• Handle customers with complaints that cannot be satisfied at the service writer level.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Promptly meet and greet service customers warmly and be the perfect host.
• Listen to customer's reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customer's concerns.
• Provide accurate estimates for all the services or repairs recommended.

Qualifications

• Well-spoken.
• Excellent telephone skills.
• A positive associate who provides exceptional personalized service to our guests and community.
• Handles minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
• Maintain a customer satisfaction rating above zone average.

Benefits

• Weekly Pay: Uncapped earning potential!
• Bonuses, Commissions, etc.
• 401K with company match.
• Competitive Health Benefits including: Medical, Dental, Vision.
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability.
• Employee Assistance Program.
• Quarterly Wellness Program.
• Vacation Pay, Sick Pay.
• Six Paid Holidays each calendar year.
• Fantastic Employee Purchase Program: Discounts on vehicles, parts & service.
• Employee Referral Program: Get rewarded for working with friends.

Pay

Weekly Pay: Uncapped earning potential!

Bonuses, Commissions, etc.

Schedule

Not specified