Service Advisor

About the role

As the principal contact between the dealership and customers for repair and maintenance service, you will drive customer satisfaction and maximize dealership sales of parts and service. You’ll report to the Service Manager/Director while collaborating closely with vehicle sales managers, group leaders, and technicians.

Responsibilities

• Act as the primary liaison between the dealership and customers for all repair and maintenance needs.
• Work directly with management to resolve customer complaints that cannot be handled at the service-writer level.
• Answer incoming telephone calls promptly and courteously, ensuring every caller’s inquiry is satisfied.
• Warmly greet service customers, listen to their concerns, and act as the perfect host.
• Offer logical diagnostic services or repairs to address customer concerns.
• Provide accurate estimates for all recommended services or repairs.

Requirements

• Excellent verbal and telephone communication skills.
• Positive attitude with a focus on delivering exceptional, personalized service.
• Conduct business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints or misunderstandings with professionalism, courtesy, and tact.
• Maintain a customer satisfaction rating above the zone average.

Benefits

• Weekly pay with uncapped earning potential (bonuses, commissions, etc.).
• 401K with company match.
• Competitive health benefits: medical, dental, vision.
• Supplemental insurance options: life insurance, short-term and long-term disability.
• Employee Assistance Program.
• Quarterly Wellness Program.
• Vacation pay and sick pay.
• Six paid holidays each calendar year.
• Fantastic Employee Purchase Program: discounts on vehicles, parts, and service.
• Employee Referral Program: rewards for referring friends.
• Community involvement through Ed Morse Cares.
• Unlimited career potential with opportunities in multiple states and over 30 brands.
• Ongoing education: manufacturer and product knowledge training.