Service Advisor

About the role

Working at Earl Stewart Toyota means you have a true career path to follow... even if it leads you beyond our company to a new field or career. We innovate. We learn from our team members to grow as an organization. We know what we don't know... this is why be practice reverse-mentoring (some of us older guys have a lot to learn) and use employee self-evaluations.

We are a car dealership, that's true... but we are more than that. We are 150+ human beings ranging in age from 21 to 76, men and women from almost every imaginable background. We have recently adopted a non-smoking workplace policy. We operate under a sound ethical code. We belong in the 21st century.

Responsibilities

• Learn and internalize Earl Stewart Toyota's customer experience policy: The Earl Stewart Code
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Dealer track/Xtime software knowledge a plus.