Service Advisor

Description

Service Advisor At Competition Subaru of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

How You’ll Contribute

• Oversight of the Drive Lane to ensure prompt, courteous, and effective service.
• Reporting directly to the Service Manager and assisting in strategy and reporting.
• Maintain a high Net Promoter Score by taking ownership of the entire customer experience and carrying out additional tasks and behaviors that leave a positive impression.
• Provide concierge support for all owner inquiries, ensuring and maintaining high customer satisfaction.
• Schedule service appointments and create return appointments after service visits.
• Ensure consistent sale of technicians' time to service customers.
• Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
• Perform complete and thorough walk-around vehicle inspections.
• Thoroughly communicate with and keep customers updated on the status of their vehicle and costs associated with repairs.
• Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
• Utilize tools provided to ensure top performance.
• Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
• Reports to Service Manager.

Requirements

• A high level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
• Top Performer: Thorough understanding and ability to engage in consultative selling techniques. Service Advisor experience is required. A strong consultative sales background would be considered.
• Self-motivated, able to work independently and with others.
• Fantastic communication skills with customers in person or via email, text, and phone.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Our Commitment

• Competitive Pay Plan
• Medical and Dental
• 401(k) Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training