Service Advisor

General Job Description

This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Write up customer's vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer's signatures.
• Establish "promised time" based on shop workflow and communicate with foreman.
• Establish customer's method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day.
• Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Minimum Job Qualifications

• 18 years of age.

Desired Job Qualifications