Service Advisor
Diehl Automotive Group · Massillon, OH · Yesterday
OTHRFull-time
Why This Opportunity Stands Out
- Six-figure earning potential
- Busy, high-volume service department with a loyal customer base
- Performance-based compensation with unlimited upside
- Paid training and ongoing professional development
- Advancement opportunities within the dealership
- Modern facility with manufacturer support
- Team-oriented culture focused on success
- Confidential interviews available for qualified candidates currently employed elsewhere
- Comprehensive Benefits Include 401(k) with Company Match, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, and Paid Time Off
- Employee Discounts
What You'll Do
- Greet customers promptly and professionally
- Listen to customer concerns and accurately document repair needs
- Recommend maintenance based on manufacturer guidelines
- Prepare accurate estimates for labor and parts
- Clearly explain repair recommendations and costs
- Coincide repairs with technicians to ensure timely completion
- Keep customers informed throughout the repair process
- Verify warranty and extended service contract coverage
- Schedule appointments and manage incoming calls
- Build long-term customer relationships that drive repeat business
What We're Looking For
- Outstanding customer service and communication skills
- Strong organizational and time management abilities
- Positive attitude and professional appearance
- Ability to thrive in a fast-paced environment
- Basic computer skills
- Valid driver's license with a clean driving record
- Preferred Qualifications: Automotive Service Advisor experience, Dealer Management System (DMS) experience, Sales or customer service background
- Don't have automotive experience? If you have exceptional people skills, are highly motivated, and eager to learn, we're willing to train the right individual.