Service Advisor

About the role

Join Dahl Ford located in Onalaska, WI in a fast-paced, high-energy position as a Service Advisor. You will greet service guests as they enter the department and communicate with them through their vehicle maintenance and repair process. This role offers a rewarding career with opportunities for growth and development within a legacy company over 100 years in the making.

Responsibilities

• Greet guests as they arrive in our climate-controlled service drive.
• Listen to the guest to properly assess their service needs or concerns for their vehicle.
• Communicate with technicians so they have the appropriate information to properly complete the vehicle service.
• Regularly communicate with the guest regarding the status of their service appointment.
• Maintain Customer Happiness scores at or above company standards.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401k with automatic 3% company contribution.
• Life insurance.
• Disability insurance.
• Accident insurance.
• Discounts on vehicles and services.