Service Advisor

Responsibilities

• Receive and flow all incoming work, communicate with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach documents to the Repair Order (RO).
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Inform customers about potential cost savings and warranty protections.
• Aid customers in deciding to fix their car through the dealership’s shop or trading the vehicle in.
• Oversee and manage the service center’s scheduling and workflow.
• Inform customers of changes in service or when their vehicle is ready to be picked up.
• Close ROs. Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes and policies during the write up and repair process.
• Ability to open repair orders under warranty or customer pay status.

Qualifications

• Minimum 2 years of Customer Service experience.
• Service Advisor experience in a dealership environment is a plus.
• Mechanical aptitude & ability to understand technical knowledge.
• Conducts oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self-motivated with good written & verbal communication skills.

Benefits

• Work-life Balance / Mentorship Programs / Internship Programs
• 8 Paid Holidays / Paid Time Off (PTO) / Vacation / Paid Birthday Off
• Paid Training / Certification Reimbursement / $500 Employee Referral
• 401-K with Employer Match thru Fidelity / Medical / Voluntary Vision & Dental
• Life and AD&D Benefits & supplemental Life / Short-Term Disability / Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors

Core Brand Promise

• Access to Technology – Along with an unwavering commitment to provide the highest level of service possible, we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back.
• Continuous Improvement – Today’s customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction, we are more likely to foster a closer and deeper working relationship with customers, increasing our chances of winning their appreciation and dedication.
• Flawless Execution – From answering the phone to closing a deal, the smoother and more seamless everything feels to the customer, the more they become attached. Flawless execution is more than just responding to customer needs; it’s also about anticipating and addressing needs they don’t know they have.
• The Journey Begins Here Proudly, Cumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar, as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EEO Statement

Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees.