Service Advisor

Key Responsibilities

• Act as the primary point of contact for customers, ensuring timely callbacks and follow-ups to provide updates on service status and delivery schedules.
• Ensure all technician documentation is completed accurately and promptly, including photos for warranties and parts availability.
• Input technician labor daily and track repairs to ensure that service is delivered on time.
• Address customer concerns and complaints promptly, maintaining a positive relationship throughout the service process.
• Answer incoming customer calls and voicemails, actively listening to their needs and offering timely solutions.
• Greet service customers at the dealership, perform a thorough check-in of vehicles, and provide clear communication on expected timelines.
• Upsell additional services or products when appropriate, enhancing the customer experience.
• Cook up with customers to ensure smooth vehicle pickup and explain repairs and associated costs.
• Maintain a high level of professionalism and rapport with customers, ensuring satisfaction and encouraging return business.
• Ensure all service-related paperwork, tags, and recalls are prepared in advance of customer appointments.
• Perform other duties as assigned by the Assistant Service Manager or Service Manager.

Requirements

• A high school diploma or equivalent required.
• At least three (3) years of experience in a customer service or service-related role preferred.
• Prior experience in a sales or service-oriented environment is a plus.
• Must be able to pass a pre-employment drug screening.
• Proven success in customer service with the ability to build and maintain positive relationships.
• Strong follow-up skills with an emphasis on returning customer calls promptly.
• Excellent communication skills, both written and verbal.
• General knowledge of RVs is helpful; technical knowledge is a plus.
• Friendly, dependable, enthusiastic, and self-motivated.
• Highly organized with excellent time management and multitasking abilities.
• Proficient with computers and able to quickly learn dealership systems.
• Valid drivers license with an insurable driving record.

What's in it for you?

• Competitive pay hourly rate + commission
• Comprehensive benefits package (medical, dental, vision, 401(k))
• Paid time off and holidays
• Professional development and training opportunities
• Yearly Profit-Sharing Bonus
• Training & Travel
• Employee Purchase Program
• Employee Borrow Program (Borrow a Camper and Go Camping)

Follow link to apply online