Service Advisor

About the Role

Works under the supervision of a foreman or other assigned supervisor. Analyzes and inspects a variety of automotive, diesel, and turf equipment (light and heavy), and related parts and units. Conducts advanced diagnostics on vehicles and/or equipment to determine nature and extent of damage or malfunction and performs specialized repairs.

Gathers specific information to enter into the system about vehicle issues. Advises customers on necessary repairs and maintenance. Works within the financial limitations of the facility's established budget. Uses maintenance management software to create historical records for service visits and work orders for mechanical staff assignments. Prioritizes and assigns work assignments to mechanics to complete repairs. Maintains repair paperwork of completed service work and communicates suggested future maintenance. Issues repair parts inventory and labor charges, according to the labor time guide, on work orders and inspects work completed by mechanics. Trains new service advisors.

Responsibilities

• Performs advanced diagnostics and specialized repairs on automotive, diesel, and turf equipment.
• Advises customers on necessary repairs and maintenance.
• Uses maintenance management software to track service visits and work orders.
• Prioritizes and assigns work assignments to mechanics.
• Maintains repair paperwork and communicates future maintenance suggestions.
• Issues repair parts inventory and labor charges on work orders.
• Inspects work completed by mechanics.
• Trains new service advisors.
• Performs additional functions (essential or otherwise) as assigned.

Physical Demands

• Must be able to operate an automobile and communicate effectively both orally and in writing.
• Must be able to operate computers with diagnostic software and various diagnostic equipment/scanners.
• May be required to operate tire mounting machines, tire balance machines, bench grinder, cutting torch, hydraulic hose crimper, and MIG welder.
• Must be able to operate mechanical tools such as hydraulic pneumatic tools, electric tools, hand-held scanners, code readers, impact guns, and other hand tools.
• Requires the ability to stand for extended periods and traverse uneven surfaces.
• Requires the ability to perform manual work involving stooping, bending, reaching, crouching, climbing, balancing, and lifting equipment and materials up to 50 lbs. (or up to 100 lbs. with assistance).

Working Conditions

• Work is performed outdoors and in an automotive repair shop environment.
• May be exposed to noise, dust, grease, and fumes.
• May be exposed to various weather conditions.
• Some field work may be required as needed.

Requirements

• High school graduate with eight years of experience as a Master Mechanic/technician and/or service provider.
• Must possess and maintain a valid Class "B" Tennessee (or equivalent out-of-state) Commercial Driver's License or obtain within six months of employment as a condition of continued employment.
• Must comply with Federal Department of Transportation (DOT) Alcohol and Drug Testing Rules.
• Must possess and maintain Automotive Service Excellence (ASE) C1 Service Consultant Certification or obtain within twelve months of employment as a condition of continued employment.
• Automotive Service Excellence (ASE) Certifications in Light Automotive or Medium-Heavy Truck strongly preferred.
• Working experience with mechanic hand tools and understanding of basic principles of automotive maintenance/repairs preferred.
• Additional Automotive Service Excellence (ASE) Certifications preferred.

Pay

$82,782.18