SERVICE ADVISOR
Charlie Clark Auto Group · Laredo, TX · 5 mo ago
On-siteOTHRFull-time
Job Responsibilities
- Greet service department customers promptly and courteously
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements
- High school diploma or GED
- 1 to 3 months of related experience and/or training
- Candidates with an equivalent combination of education and experience will also be considered
- Valid Texas Driver License
About the Role
At Charlie Clark Auto Group, we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!