Service Advisor

Brief Description

SERVICE ADVISOR CHAPMAN CHEVROLET

About the role

Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Maintains a dealership-prescribed standard for “hours per customer repair order written”.
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Ensures that all documents are accounted for.
Accomplishes the forecast that has been established by the General Manger and Service Manager.
Greets customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
Schedules appointments using dealership-approved forms.
Communicates with service customers to determine the nature of the mechanical problem(s).
Obtains customers and vehicle data.
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Serves as liaison with technicians.

Responsibilities

• Greets customers in a timely, friendly manner. Let’s customers who are waiting in line know that they will be helped soon.
• Schedules appointments using dealership-approved forms.
• Communicates with service customers to determine the nature of the mechanical problem(s).
• Obtains customers and vehicle data.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Serves as liaison with technicians.
• Greets all customers promptly and gives fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints.
• Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-checks completed jobs.

Requirements

• Ability to read and comprehend instructions and information, both written and oral.
• High School diploma or the equivalent.
• Two years of experience in an auto repair facility.
• Excellent communication.

Qualifications

ASE certification preferred.
Experience working as a Service Advisor.

Skills

Customer service skills.
Communication skills.

Benefits

We offer our associates:

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts

Pay

$75,000 - $110,000

Schedule

Monday-Friday/Saturday
Occasional overtime may be required.