Service Advisor

About the role

Join the Fast Lane as an Automotive Service Advisor with Chapel Hill Tire today! At Chapel Hill Tire, we're looking for a driven & reliable, people-focused Automotive Service Advisor who takes pride in their work and cares about doing right by customers and teammates!

Responsibilities

• Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
• Recommend smart, safe, and valuable services that protect their investment and peace of mind
• Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
• Collaborate with our parts coordinator and technicians to ensure a smooth workflow
• Master your craft through learning. Grow and sharpen your skills every day!

Requirements

• No automotive experience necessary, but appreciated
• Sales/customer service experience preferred
• Able to work with the general public
• Strong multitasking and communication skills
• Valid driver's license preferred
• Handle and prioritize phone calls, in-person customers, and communication with technicians
• A team player with a growth mindset

Qualifications

• Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations
• Attention to Detail - Being careful about details and thorough in completing work tasks
• Self-Control - Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
• Attention to Detail - Pertinent to ensuring happiness and safety of our customers and team
• Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role

Skills

• People skills and sales savvy
• Clear communication
• Customer service skills
• Technical knowledge
• Problem-solving abilities

Benefits

• Unlimited paid training & certifications
• Paid Time Off/Vacation (Increases with Tenure)
• Paid Holidays
• Paid Bereavement leave
• Christmas Club Fund (Payroll-deducted savings account with company contribution!)
• Health, Dental, & Vision plans
• FSA Health & FSA Dependent Care plans
• ST & LT Disability, & more elective benefits to choose!
• 401K company match
• Company-paid life insurance
• Paid parental leave
• Uniforms provided
• Tuition Reimbursement
• Room to grow in a values-driven company with in house leadership development programs
• Unmatched Career Growth & Advancement Opportunities

Pay

$50,000-$85,000+ (Top Advisors Can and do Earn More, pay incentive for ASE's as well or we can help you get them!)