Service Advisor

About the role

Join the Fast Lane as an Automotive Service Advisor with Chapel Hill Tire today! At Chapel Hill Tire, we're looking for a driven & reliable, people-focused Automotive Service Advisor who takes pride in their work and cares about doing right by customers and teammates!

Responsibilities

• Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
• Recommend smart, safe, and valuable services that protect their investment and peace of mind
• Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
• Collaborate with our parts coordinator and technicians to ensure a smooth workflow
• Master your craft through learning. Grow and sharpen your skills every day!

Requirements

• No automotive experience necessary, but appreciated
• Sales/customer service experience preferred
• Able to work with the general public
• Strong multitasking and communication skills
• Valid driver's license preferred
• Handle and prioritize phone calls, in-person customers, and communication with technicians
• A team player with a growth mindset

Qualifications

• Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations
• Attention to Detail - Being careful about details and thorough in completing work tasks
• Self-Control - Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
• Attention to Detail - Job requires attention to detail and thoroughness in completing work tasks
• Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role

Skills

• Customer Service
• Sales
• Communication
• Teamwork
• Problem Solving
• Technical Proficiency

Benefits

• Unlimited paid training & certifications
• Paid Time Off/Vacation (Increases with Tenure)
• Paid Holidays
• Paid Bereavement leave
• Christmas Club Fund (Payroll-deducted savings account with company contribution!)
• Health, Dental, & Vision plans
• FSA Health & FSA Dependent Care plans
• ST & LT Disability, & more elective benefits to choose!
• 401K company match
• Company-paid life insurance
• Paid parental leave
• Uniforms provided
• Tuition Reimbursement
• Room to grow in a values-driven company with in house leadership development programs
• Unmatched Career Growth & Advancement Opportunities

Pay

$50,000-$85,000+ (Top Advisors Can and do Earn More, pay incentive for ASE's as well or we can help you get them!) Compensation is tied to how well you utilize training and development.

Schedule

Hours vary based on location and shift preference.