Service Advisor

Central Florida Lincoln is seeking a customer-focused and organized Service Advisor to join our service team. In this role, you'll act as the liaison between our customers and service technicians, ensuring an exceptional experience from drop-off to pick-up.

Responsibilities

• Greet every customer that enters our facility with hospitality and respect.
• Track the status of your customers’ repair orders during the day keeping the customer updated.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Manage the store’s workflow in an effective and efficient manner.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Always maintain a positive attitude and team atmosphere.
• Communicate on the phone in a clear professional manner.
• Build long-term relationships between the store, yourself, and the customer.
• Direct, coordinate, and participate in performing customer service activities.
• Shuttle customers as needed.
• Be a liaison between the service manager, parts personnel, technicians, and warranty administration.
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Requirements

• Minimum of 3 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership.
• Excellent verbal and math skills (these skills may be tested and evaluated).
• Ability to be insured to operate a motor vehicle.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$75,000.00 - $110,000.00 per year