Service Advisor

Great Service Advisors don’t just write Repair Orders — they cultivate and nurture customer relationships. We are building something special at Castle CDJR of Naperville, and want you to be a part of it.

About the role

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

Responsibilities

• Manage the flow of the service drive
• Ensure every customer receives prompt, professional, and friendly service
• Own the customer experience from check-in to delivery
• Answer questions about vehicle concerns, warranties, and repairs
• Help ensure technician time is used efficiently
• Maintain strong customer satisfaction scores
• Work closely with the shop team

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Benefits

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement opportunities
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being

Pay

Service Advisor: $61K - $83K, up to $150K annually for top performers