Service Advisor

About the Role

Great Service Advisors don't just write Repair Orders — they cultivate and nurture customer relationships. We are building something special at Castle CDJR of Chesterton, IN, and want you to be a part of it.

Responsibilities

• Manage the flow of the service drive while ensuring every customer receives prompt, professional, and friendly service.
• Own the customer experience from check‑in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Help ensure technician time is used efficiently.
• Work closely with the shop and maintain strong customer satisfaction scores.

Qualifications

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years.
• Fantastic communication skills with customers.
• Professional, well‑groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team‑oriented and self‑motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Benefits

• 401(k) with company match.
• Major medical (50% employee‑paid premium), dental, and vision insurance options.
• Voluntary benefits (accident, critical illness, disability, and more).
• Life insurance.
• Paid time off.
• Employee vehicle purchase discounts.
• Career advancement opportunities.
• Employee wellness resources, including EAP, health, legal, and financial support.

Compensation

Service Advisor: $50,000 – $83,000 base salary, with the potential to earn up to $150,000 annually for top performers.