Service Advisor at Capitol Hyundai

About the role

DGDG’s vision for success is driven by our unique culture and cutting-edge technology. Capitol Hyundai is seeking talented Sales Professionals who think differently and strive to provide 100% guest satisfaction.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advis[e] guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

Requirements

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus

Qualifications

• Availability to work evenings and weekends

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation

Benefits

• Industry Leading Benefits
• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

Pay

• $36,000-$150,000/annually

Schedule

• Eligible for commissions based on individual sales metrics