Service Advisor

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Join Butler Machinery as a Service Advisor, where you'll coordinate and schedule service technicians’ time, invoice work orders, help build and communicate customer quotes, and serve as a key point of contact for job status updates and scheduling. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! Responsibilities:Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.Assigns jobs and work areas to Service Technicians according to their skills and knowledge.Seeks customer feedback proactively, anticipates problems and responds promptly.Responds and follows up to employee issues and concerns.Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).Advises Service Manager of all customer complaints.Assists the team in the implementation of Contamination Control Guidelines.Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.This position requires taking afterhours calls to support customers and technicians as needed.Works within and promotes vision, mission, and values of BMC.Performs other duties as assigned. Supervisory Duties:Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.Communicates with and coaches employees on assignments, providing technical expertise as needed.Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development. Qualifications:A High school and/or technical school education or equivalent combination of experience, training and/or education required.Strong customer service skillsStrong computer skillsStrong technical knowledgeExcellent oral and written communication skillsStrong time management skillsAbility to multi-task As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer ContributionHealth Insurance – 3 plan optionsHealth Savings Account – Employer contribution up to $1,300/yearDependent Care Flex Spending AccountDental Insurance – 2 plan optionsVision InsuranceBasic Life/AD&D and Supplemental Life InsuranceEmployer paid Short-Term Disability Coverage – 60% of base pay/salaryLong-Term Disability CoverageMaternity / Paternity BenefitsHolidaysPaid Time Off (PTO)401(K) PlanEmployee Assistance Program (EAP) – including Health CoachingSmartDollar – employer paid financial planning programLegal Shield/ID Shield productsVoluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability #LI-Onsite Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship