Service Advisor
About the role
The Service Advisor at BMW of North Haven is responsible for greeting customers, listening to their needs, scheduling appointments, setting up loaner cars, verifying insurance, and preparing estimates.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage, and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional customer service and client satisfaction (minimum 3 years experience in automotive dealership or equivalent)
- Past experience as a service advisor, assistant lane manager, or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Benefits
- Industry-leading competitive pay plans (we grow, you grow)
- Performance bonus plans
- Full medical benefits (health, dental, vision)
- 401(k) matching plan - up to $5,000 dollar for dollar match per year
- Industry-leading training - live onsite, offsite, and virtual
- Employee discount (sales, service & parts)
Schedule
Flexible schedule to accommodate the needs of the dealership and the customer base.
Qualifications
Not specified.
Skills
Not specified.
Pay
Not specified.
Company Information
BMW of North Haven is part of the Mauro Motors Automotive Group, a family-owned and operated automotive company with over 3 decades of experience in the Sales and Servicing of German Luxury Vehicles and Quality Pre-Owned Cars and Trucks. Mauro Motors is committed to upholding its core values, which include striving to be excellent, winning, being persistent and consistent, understanding the value of reputation, being team-oriented, collaborating and communicating, and caring about people. The company offers industry-leading training, employee discounts, and a strong commitment to diversity and inclusion.