Service Advisor

About the role

As a Service Advisor at BMW of Bloomfield Hills, you will be the primary point of contact between customers and the service department. Your responsibilities include scheduling appointments, reviewing service histories, communicating important information about vehicle maintenance and repairs, and providing accurate cost estimates.

Responsibilities

• Schedule and manage customer service appointments
• Review and communicate service histories to customers
• Provide accurate cost estimates for vehicle service and repairs
• Relay important information about vehicle maintenance and repairs to customers

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude
• Excellent communication, interpersonal, and organizational skills
• A strong work ethic with the ability to work in a fast-paced, results-driven environment

Qualifications

• High school diploma or equivalent
• Experience in a customer service or sales role preferred
• Strong computer skills, including proficiency with Microsoft Office applications
• Valid driver’s license and good driving record (some positions may require)

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Technical knowledge of automotive services

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and a 401(k) savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement
• Values-driven culture built on integrity, professionalism, excellence, and teamwork

Pay

The pay range for this position is $20 - $25 per hour, depending on experience and qualifications.

Schedule

This position offers flexible scheduling to accommodate your needs, with potential for both daytime and evening shifts.