Service Advisor
Join the Best-One Tire & Service team in Madisonville as a Service Advisor and help create raving fans through exceptional customer service. If you have at least one year of experience in an automotive service environment and enjoy keeping operations running smoothly while assisting customers, we’d love to hear from you.
Pay
Starting at $19/hr — the more you know, the more you earn.
Benefits
- Paid holidays & vacations; closed most major holidays
- Home on the weekends
- Health, dental, and vision insurance
- 401(K) with company match
- Team member discount program
- Continuing education and training
- Uniform program
Responsibilities
- Answer phones and greet and assist customers in a respectful and timely manner
- Answer customer questions about service outcomes and consult with technicians when necessary
- Create repair orders (ROs) with complete and accurate information
- Present estimates and explain recommended repairs in a way customers can understand
- Obtain customer authorization before additional work is performed
- Order parts or coordinate with the parts department when necessary
- Inform customers of changes in service or when their vehicle is ready to be picked up
- Review completed work with the customer and explain the invoice
- Schedule future maintenance and recommend preventative services
- Handle customer concerns or complaints professionally and work toward a resolution
Requirements
- Excellent communication and customer service skills
- At least 1 year of experience in the automotive service industry
- Strong organization and time management
- Basic automotive knowledge
- Sales and relationship-building abilities
- Ability to multitask in a fast-paced environment
- Computer proficiency with shop management software
- Ability to perform all job functions that require lifting and/or carrying single items weighing at least 50 lbs., as well as pulling, pushing, bending, standing, lifting, reaching, stooping, kneeling, crouching, or crawling
About Us
For more than 77 years, Best-One Tire & Service has grown from a single service station into one of North America’s largest independent tire dealers, with 285+ locations across 35+ states. While we’ve grown, our commitment to taking care of our customers and team members remains unchanged. Our mission is simple: Create Raving Fans — and we know our success starts with our team members, our internal raving fans.