Service Advisor

Audi Richfield is growing — we're looking for an experienced Service Advisor to join our state-of-the-art dealership. European/import experience is a plus, but not required.

About the role

If you thrive on building trust with customers, staying organized under pressure, and being the calm, knowledgeable voice between the customer and the shop, we want to talk to you.

Responsibilities

• Greet customers promptly and set the tone for a great service visit
• Gather detailed customer and vehicle information
• Accurately capture and report all vehicle symptoms as described by the customer
• Recommend needed maintenance based on the vehicle's age, mileage, and service history
• Prepare complete, accurate estimates for labor and parts
• Set clear follow-up times and keep customers updated throughout the day
• Monitor each vehicle's progress and proactively communicate delays or changes
• Verify that final invoices reconcile with the work actually performed
• Walk customers through completed work and charges clearly and honestly

Requirements

• A proven record of delivering exceptional customer satisfaction
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required)
• 5+ years of experience in a luxury automotive environment
• Above-average energy and a genuine drive to help customers
• Interest in building a long-term career with a growing organization
• Strong personal and professional integrity

Skills

CDK experience a plus

Benefits

• Industry-leading compensation package
• Paid training
• Paid vacation
• Flexible work schedules
• Medical, dental, and vision insurance
• 401(k)

Schedule

Closed Sundays — enjoy your weekends