Service Advisor

Responsibilities

• Complete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.
• Aid in maintaining records of shipping & receiving reports for equipment & attachments.
• Maintain records of equipment inspections, including documentation and pictures.
• Aid in the development and maintenance of branch files including customer equipment sales, work orders, etc.
• Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.
• Aid with machine and attachment inventory account, with monthly monitoring and required periodic inspections.
• Aid in coordination for IT maintenance of PC’s, phones, printers, copy machines and postal equipment.
• Other duties as may be assigned to meet company goals and objectives.

Experience/Competencies/Proficiencies

• Experience and/or Education: High School Diploma and/or associates degree in a relevant field
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Strong organizational skills and teamwork abilities,
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.

Pay and Benefits

• Competitive wages with career progression
• Medical, dental, and vision plans on the day of hire
• Company-paid life insurance
• Company-paid accidental death and dismemberment
• Company-paid short-term and long-term disability
• Supplemental life insurance, Accident Insurance, Critical Illness Insurance
• Flexible spending account or health savings account
• 401k retirement savings with a generous match
• Paid time off and holidays
• Tool allowance, shoe allowance, and company-provided uniforms
• Relocation Assistance (depending on location)