Service Advisor

About the role

America's Car-Mart is seeking a dynamic and self-motivated Service Advisor to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers.

Responsibilities

• Determines need for repairs by road test, by use of mechanical testing devices, by questioning customer about vehicle's performance, or by visual inspection of vehicle.
• Estimates cost of repair and works within budget.
• Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
• Reviews work tickets and turns in invoices to Office Manager to ensure payment in a timely manner.
• Directly supervises the mechanic.
• Shops for parts online or from local vendors.
• Communicates repair issues with Manager and customers.
• Inspects new inventory vehicles.
• Compares shops to find the lowest repair costs and protects company interests.
• Follows company policies and procedures and supports company mission, vision, values, and standards of ethics.
• Ensures daily attendance to complete all duties in a timely fashion.
• Performs other duties and responsibilities as assigned by your direct manager.

Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance Plan
• 401(K) with employer match
• Stock Purchase Plan
• Paid Time Off
• Career path opportunities for advancement