Service Advisor

About the Role

At Allegiance Trucks, we're driving the future of trucking with a dynamic, diverse team united by a shared commitment to prioritize customers, uplift one another, and foster a thriving workplace. As a leading truck dealership group representing top-tier brands like International, Hino, Isuzu, and Ford, we provide exceptional support to the Northeast's essential trucking community.

Benefits

• Competitive starting pay
• Excellent health benefits including Medical, Dental, and Vision plans
• Complimentary life insurance policy
• Several voluntary coverage options to choose from
• Generous Paid Time Off policy, including vacation, sick time, and floating holidays
• 401(k) with Company match
• Support and encouragement for continued advancement with additional training

Responsibilities

• Manage and oversee the shop's workflow and schedule
• Call customers to advise them about service changes or delivery times
• Coordinate with the service team about parts ordering and ensure parts are available when needed
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Check on the progress of repairs throughout the day
• Handle telephone inquiries regarding inbound work and work in process
• Review repair orders to ensure that work is completed
• Assist with other projects as needed

Requirements

• High School Diploma or GED
• Highly organized and detail-oriented
• Customer-focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking (preferred)