Service Advisor

About the company

Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is as dynamic as it is diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we're proud to represent top-tier brands like International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast's essential trucking community.

Benefits

• Competitive starting pay
• Excellent health benefits including Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for continued advancement with additional training
• Veteran friendly organization

Responsibilities

• Managing and overseeing the shop's workflow and schedule
• Calling customers to advise them about service changes or delivery times
• Coordinating with service team about parts ordering and ensuring parts are available when needed
• Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Checking on progress of repairs throughout the day
• Handling telephone inquiries regarding inbound work and work in process
• Reviewing repair orders to ensure that work is completed
• Assisting with other projects as needed

Requirements

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy
• Familiarity with auto and trucking (preferred)