Service Advisor

About the role

We are searching for a Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians, and the dealership. The ideal candidate is well-versed in automotive service matters, managing customer expectations, and consistent follow-up. We want the customer to receive first-class service at our dealership.

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required for their vehicle based on manufacturer’s specifications
• Document repair and service orders in the correct fashion (CDK experience a plus)
• Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time
• All other duties as assigned

Requirements

• Previous service writing experience
• Customer-focused, energetic, and friendly demeanor

Pay

Starting at $50,000 base salary plus commission.

Schedule

Full-time, Monday - Friday and every other Saturday (8 am - 12 pm).

Benefits

• Medical, dental, vision, disability, and life insurance offerings available on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company-paid holidays
• Tuition Reimbursement program
• Employee referral bonus program