Service Advisor

Description

If you are customer-focused, energetic and friendly with previous service writing experience, we want to talk to you! We are searching for a Service Advisor to manage the center of communications for all repair activities and act as a liaison between customers, technicians and the dealership. Ideal candidate is well versed in automotive service matters, managing customer expectations and consistent follow up. We want the customer to receive first-class service at our dealership.

Compensation & Schedule

Starting at $50,000 base salary plus commission. Full-time Monday - Friday and every other Saturday (8 am - 12 pm).

Benefits

• Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program
• Employee referral bonus program

Responsibilities

• Maintain Customer Service Index (CSI) rating as set by dealership service manager
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required to their vehicle based on manufacturer's specifications
• Document repair and service orders in the correct fashion (CDK experience a plus)
• Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• All other duties as assigned