Service Advisor

Vermeer All Roads in Annapolis Junction, MD is hiring a Service Advisor to serve as the first point of contact for our service department. This role is ideal for someone who is customer-focused, detail-oriented, and enjoys working around heavy equipment.

Responsibilities

• Provide excellent customer service and act as liaison between customers and the dealership
• Schedule service appointments and prepare accurate estimates
• Advise customers on maintenance based on manufacturer specifications
• Create, update, and document repair and work orders
• Maintain strong customer relationships to drive retention and referrals
• Proactively update customers on repair status, estimate changes, and pickup timing
• Perform other duties as assigned

Requirements

• High School Diploma or GED
• Valid driver’s license
• Previous service writing/advisor experience required
• Heavy-duty or heavy-equipment experience preferred
• Strong customer service, multitasking, prioritization, and efficiency skills

Pay

Base salary plus commission (based on experience) up to $70,000 a year.

Schedule

Full-time, Monday-Friday.

Benefits

• Medical, dental, vision, disability, and life insurance (available on the 1st of the month after 30 days of employment)
• 401k with company contribution
• Paid time off
• Company-paid holidays
• Tuition Reimbursement program
• Employee referral bonus program

All Roads does not provide H1-B sponsorship.