Service Advisor

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000.

Benefits

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• A free AAA Membership and numerous employee discounts

About the Role

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the workflow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Responsibilities

• Perform all duties necessary to interact with members, determine their perceived auto repair needs, and meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system.
• Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
• Source and estimate all needed parts for repairs to customer vehicles.
• Suggest repairs for safety and improved performance and help prioritize for customers in order of importance: safety, economy, longevity, etc.
• Review all repairs made to vehicles at point of sale and assure customers have a clear understanding of repairs performed throughout all phases of the transaction, including the original estimate through the final payment.
• Perform minimal record keeping and other administrative functions required to support the business.
• May require travel to different locations on an as-needed basis.

Requirements

• Must possess a valid driver’s license with a safe driving record.
• High School Diploma or equivalent certification (GED).
• 3-5 years industry experience in auto repair.
• Automotive Service Excellence certification desired.

Skills

• Effective verbal and written communication skills in the language(s) required for the role.
• Effective organization, interpersonal, and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Strong member service focus.
• Automotive/mechanical background.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.

Work Environment / Physical Requirements

• Ability to lift and/or carry up to 40 lbs.
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders.

Pay

Average earnings between $89,000 - $140,000.

Schedule

• Closed Sundays.