Service Advisor

About the role

21st Century Equipment LLC is hiring a full‑time Service Advisor who will play a crucial role in connecting customers with the repair and maintenance solutions they need. This role offers a stable, consistent schedule that supports a healthy work‑life balance while ensuring our customers get excellent service.

Responsibilities

• Welcome customers and assist with repair and maintenance needs
• Serve as the central communication hub for the service department
• Monitor and manage work orders from start to finish
• Coordinate with technicians to ensure jobs meet company standards
• Oversee technician performance and MST usage
• Help manage department costs and maintain service efficiency
• Address challenges proactively and keep the team aligned with departmental goals

Requirements

• 3+ years of experience in John Deere service department operations
• Knowledge of standard job pricing, commission‑based compensation, and basic service department financial principles
• Basic accounting skills
• Excellent communication, attention to detail, and organizational abilities
• Strong teamwork and leadership qualities
• Computer proficiency, including Microsoft Office
• Ability to lift 50 lbs

Benefits

• Medical insurance and HSA
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays and PTO
• 401(k) with company match
• And many more

Pay

$50,000-$65,000 per year