Service Advisor | Anchorage & Mat-Su Area Regional Application

This is a general application for Service Advisor openings across Swickard's Anchorage and Mat-Su Valley area dealerships. Qualified candidates will be contacted as opportunities arise.

About the Role

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. We operate multiple dealerships across the Anchorage and Mat-Su Valley markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go.

Our Anchorage & Mat-Su locations include:

• Mercedes-Benz of Anchorage
• Porsche, Audi, Volkswagen of Anchorage
• Chevrolet, Buick, GMC, Cadillac of Anchorage
• Buick GMC of Palmer

Responsibilities

• Serve as the primary point of contact for guests throughout the service process — from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Deliver a consistent guest experience that reflects the standard of the brand and the store

Requirements

• Demonstrates a high HQ (Hospitality Quotient) — kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
• 2+ years of service advisor experience in a franchised dealership preferred — luxury, import, or domestic brand experience all welcome
• Track record of strong CSI and NPS performance and repeat guest relationships
• Clear, composed communicator — able to manage high volume accurately without losing attention to the guest experience
• Reynolds & Reynolds or CDK experience preferred
• Valid driver's license with a clean driving record
• A genuine hospitality mindset — you treat every guest interaction like it matters, because it does

Benefits

• Top advisors earn $100,000+ annually — compensation specific to each store and opening
• Open service appointment schedule — guests book when it's convenient for them, keeping the drive consistently active
• Paid manufacturer training and ongoing certification opportunities
• Medical, dental, vision, life, and pet insurance
• 401(k) plan
• Paid time off and paid holidays
• State-of-the-art facilities with current diagnostic tools and technology
• Career path — strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

About Us

Swickard Auto Group is consistently ranked as one of the fastest-growing dealer groups in the US by Automotive News — ranked Top 5 in North America for reputation in the automotive industry. Our HEART values — Honor, Engage, Anticipate, Respond, Thank — shape how we hire, how we lead, and how we serve every guest. We invest in your long-term growth through training, certifications, and a clear path forward.