Service Administrator - Tractor

Responsibilities

• Answer inbound phone calls for the branch
• Initiate, maintain, and close work orders
• Achieve the highest levels of customer satisfaction, employee engagement, and profitability
• Ensure all work orders comply with the SOPs for service operations
• Proper PO#'s, SIMS entries, Outside Purchase order management, Warranty compliance, PI/PSP compliance
• Issue PO#'s to vendors for sub-let work and materials and account those invoices upon receipt
• Prepare work-orders for warranty processing to include report, pictures, claim stories
• Advise PSSR's of their customer machines that are being repaired in the field
• Communicate with customers on repairs status and/or related business
• Prepare work orders for invoicing to include closing and reviewing
• Scan necessary work order documents
• Assist supervisors with estimate creation
• Facilitate purchasing and invoice accounting for branch supplies/purchasing needs
• Comply with work rules and company policies
• Any special projects deemed necessary
• Maintain monthly jobs exception report
• Conform to industry and company performance metrics and benchmarks
• Process all credit card and third-party billing systems (ARIBA)

Requirements

• 3-5 years of administrative and customer service experience, preferably in the heavy equipment, Ag, trucking, automotive industries
• Advanced user of all Microsoft Office products to include Excel preferred
• Working knowledge of DSI, SIMS, SIS web and DBSI a plus
• Accounts receivable and payable experience

Qualifications

• Exceptional communication
• Good interpersonal skills
• Excellent organizational skills
• Effective communication with customers to maintain a high level of customer loyalty

Skills

• Microsoft Office
• DSI, SIMS, SIS web, DBSI
• Accounts Receivable and Payable

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Payroll Time Off (PTO)
• Education Assistance
• Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

USD $20.00/Hr. - USD $24.00/Hr.

Schedule

M-F 700 am - 330 pm