Service Administrator/Cashier

Responsibilities

• Collect the total retail charges from the customer in cash, check or authorized charge account
• Update the customer's service history file according to the procedures specific to the department's service history system
• Deliver to the accounting department all repair orders and parts invoices closed during the business day
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls
• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
• Manage, track, and maintain service rental fleet
• Perform any other administrative tasks as directed by management
• Work well in a team environment and support Service drive staff.
• Receive incoming Service calls, schedule appointments, quote prices, coordinate pick-ups / deliveries.

Qualifications

• A high school diploma or equivalent
• Ability to read, write, add, subtract, and comprehend written instructions and information
• 2 years of recent Automotive Service experience
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Excellent time management skills
• Meet client needs: set appointments and arrange transportation and other service needs within the established CSI guidelines.
• Must be able to work all scheduled hours, including overtime and weekends, if necessary.