Service Administrator
About the role
At Summit Truck Group, one of the country’s leading heavy duty truck dealer groups, our success depends on serving our customers with the best team members in the industry. If your career goals include making a valuable contribution as Service Administrator in an exciting and growing company and working with top professionals in the industry then consider joining our team.
Responsibilities
- Review completed work orders before closing, checking items such as outside purchases, sublet charges, lube, oil, machine earnings charges, labor, and parts.
- Call customers for purchase orders on completed work orders if applicable.
- Maintain and file all necessary documentation required by the Service Department.
- Call customers on a daily basis when service work is completed.
- Answer incoming service department phone calls to direct the call to the appropriate service staff.
- Handle customer complaints with integrity and poise, and when necessary refer customers to the appropriate individual for resolution.
- Maintain a professional appearance and a safe, clean work environment.
- Receive service work C.O.D. payments and balance daily cash box.
- Absorb and close warranty work orders as required.
- Assist with other projects as needed.
Qualifications and Experience
- A high school degree is required.
- Minimum 2 years experience in truck/automotive service administration.
- Dependability and attention to detail.
- Ability to learn quickly and work independently.
- Strong organizational skills.
- Ability to plan and manage multiple projects.
- Excellent analytical and communication skills.
- Computer literate.
- Self-motivated.
Pay
Your rewards will be an exciting environment with advancement opportunities at one of the nation’s leading and growing heavy duty truck dealer groups. Summit Truck Group offers great career opportunities, along with a competitive salary, training and a culture where we strive to help our employees to be successful.
Schedule
About our Company: Summit Holdings is a privately held company that does business as Summit Truck Group, Summit Bus, and Summit Lease & Rental. The company operates 32 commercial truck and bus dealerships in Arkansas, Kansas, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas. Summit Truck Group represents and services International®, Kenworth, Volvo, Mack, Ford and Isuzu commercial trucks, and Crane Carrier specialty vehicles. Summit Truck Group delivers exceptional customer service through its more than 1,300 employees, 440 technicians, and 458 service bays. Summit Truck Group is an Equal Opportunity Employer and a drug-free workplace.