Service Administrator

About the role

The Scot JCB Group is seeking a proactive and customer-focused Administrator to support the growth of their Machine Health Check (MHC) and Thorough Examination (CTE/LOLER) function. This is a permanent, full-time position based in Glasgow.

Responsibilities

• Cook up Machine Health Checks (MHCs) and Thorough Examinations (CTEs)
• Review engineer reports and conduct accuracy checks
• Identify incomplete submissions or data anomalies and escalate where required
• Liaise with Service Supervisors to arrange corrective repairs for identified defects
• Work closely with Parts and Service teams to prepare quotations
• Contact customers to discuss inspection findings and recommended repairs
• Issue completed reports and certificates to customers
• Process invoicing for Thorough Examination inspections
• Monitor and record remedial work success rates
• Track and analyse trends in defects identified through inspections
• Produce monthly management reports detailing: Remedial work conversion rates, Revenue generated from MHC activities, Defect trends and inspection outcomes
• Support the Contracts Administrator with the management of service contracts
• Aid with telematics contract renewals
• Provide general administrative support to the aftersales function as required

Requirements

• Experience within an administration, parts, service, sales, or customer support role
• Experience within the construction, agricultural, plant, or machinery sectors (advantageous)
• Excellent verbal and written communication skills
• Confidence communicating with customers by telephone and email
• Strong relationship-building skills
• Excellent organisational and time-management abilities
• The ability to prioritise workloads and meet deadlines
• A proactive approach and ability to work independently
• Good Microsoft Office skills, particularly Excel
• Strong attention to detail and accuracy
• A flexible, positive, and professional attitude

Qualifications

The ideal candidate will have experience within an administration, parts, service, sales, or customer support role. Experience within the construction, agricultural, plant, or machinery sectors is advantageous. Excellent verbal and written communication skills, confidence communicating with customers by telephone and email, strong relationship-building skills, excellent organisational and time-management abilities, the ability to prioritise workloads and meet deadlines, a proactive approach and ability to work independently, good Microsoft Office skills, particularly Excel, strong attention to detail and accuracy, and a flexible, positive, and professional attitude are also required.

Skills

• Communication
• Organisation
• Time Management
• Attention to Detail
• Customer Service
• Microsoft Office

Benefits

• A competitive salary, reviewed yearly
• Free on-site parking
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee assistance programme offering free counselling and legal advice
• Access to high street discounts and savings through Perks
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme

Pay

Salary is dependent on experience.

Schedule

Monday to Friday, 8:30am – 5:00pm at our Dennistoun depot. The depot will be relocating to Govan in the next 18 months.